Terms and Conditions

Effective Date: May 2026  |  Last Updated: May 2026

These Terms and Conditions govern your use of all services provided by Loud Cow AI (ABN 75 042 991 301), operated by Catie Hughes. Services covered include the AI WordPress website builder, Clever Chat AI sales agent service, consulting and done-for-you AI implementation, and any other services offered via loudcow.ai.

By purchasing, activating, or using any Loud Cow AI service, you agree to these Terms in full.

1. Services Covered

These Terms apply to all Loud Cow AI services, including:

  • AI WordPress Website Builder
  • Clever Chat — white-label AI sales agent service
  • Consulting and AI Audits
  • Done-For-You Builds
  • Ongoing AI Partner Retainer

2. Eligibility

You must be at least 18 years old and have legal authority to enter into a binding agreement. If purchasing on behalf of a business, you warrant you have authority to bind that business.

3. AI WordPress Website Builder

  • The 14-day free trial provides full access with no credit card required. The trial site is deleted automatically after 14 days if you do not continue to a paid plan.
  • Paid plans include managed WordPress hosting, Elementor, AI content tools, SSL, CDN, daily backups, and a free custom domain (conditions apply).
  • You own your WordPress site and its content. You may migrate it to another host at any time.
  • We reserve the right to suspend sites that violate our acceptable use policy.

4. Clever Chat Service

  • Clever Chat is a white-label AI sales agent powered by third-party infrastructure.
  • Setup fees start from $1,500 AUD and are due prior to commencement of work.
  • You are responsible for your own OpenAI API key and all associated OpenAI usage costs.
  • You must disclose to your website visitors that an AI-assisted chat experience is in use.
  • We do not guarantee specific sales outcomes, conversion rates, or lead volumes.

5. Consulting and Done-For-You Services

  • Project-based, priced from $2,500 AUD.
  • A scope of work will be agreed in writing before commencement.
  • A 50% deposit is required before work begins. Balance due on delivery.
  • Access credentials shared with us are treated as strictly confidential and deleted on project completion.
  • Revisions are included as specified in scope. Out-of-scope work will be quoted separately.

6. Pricing and Payment

  • All prices are in AUD and inclusive of GST where applicable.
  • Invoices are due within 7 days of issue unless otherwise agreed.
  • Late payments may incur a fee of 5% per month on the outstanding balance.
  • We reserve the right to suspend services for overdue accounts.

7. Refunds and Cancellations

  • Free trial: no payment required — simply don’t continue after 14 days.
  • Website builder paid plans: cancel with 30 days written notice. No refunds for the current billing period.
  • Clever Chat setup fees: non-refundable once work has commenced.
  • Consulting deposits: non-refundable once work has commenced.
  • Ongoing retainers: cancellable with 30 days written notice to he***@*****ow.ai.

8. Intellectual Property

  • All deliverables become your property upon receipt of full payment.
  • Our underlying methodologies, templates, and systems remain our intellectual property.
  • We may reference the existence of your project in our portfolio unless you request otherwise in writing.

9. Third-Party Services

Our services rely on WordPress, Elementor, OpenAI, and managed hosting providers. We are not liable for outages, pricing changes, or policy updates by any third-party provider.

10. Acceptable Use

You must not use any Loud Cow AI service to publish unlawful or harmful content, impersonate others, collect data without consent, send spam, or violate any applicable law. We reserve the right to suspend or terminate your service immediately for breach of this clause.

11. Limitation of Liability

To the maximum extent permitted by Australian law, our total liability for any claim is limited to the amount you paid us in the 30 days preceding the claim. Nothing in these Terms excludes liability that cannot be excluded under Australian Consumer Law.

12. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage.

13. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the service relationship. This obligation survives termination.

14. Termination

Either party may terminate an ongoing arrangement with 30 days written notice. We may terminate immediately for breach of these Terms or unlawful use.

15. Disputes

Both parties agree to attempt resolution in good faith before pursuing legal action. Contact us at he***@*****ow.ai. If unresolved, disputes are subject to the laws and courts of Victoria, Australia.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia.

17. Changes to These Terms

Material changes will be communicated via email with at least 14 days notice. Continued use constitutes acceptance.

18. Contact

Loud Cow AI — ABN 75 042 991 301
he***@*****ow.ai
loudcow.ai
Victoria, Australia