Privacy Policy

Effective Date: May 2026  |  Last Updated: May 2026

This Privacy Policy explains how Loud Cow AI (ABN 75 042 991 301), operated by Catie Hughes, collects, uses, stores, and protects your personal information. It applies to all Loud Cow AI services including our AI WordPress website builder, Clever Chat AI sales agent service, and consulting services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our website or services, you agree to this policy.

1. Who We Are

Loud Cow AI is a digital marketing and AI implementation business based in Victoria, Australia. Contact: he***@*****ow.ai

2. What Information We Collect

  • Contact information — name, email, phone, business name
  • Enquiry and project details — information provided via forms, booking calls, or engaging services
  • Payment information — processed securely via third-party providers. We do not store card details.
  • Website usage data — IP address, browser type, pages visited (via Google Analytics)
  • Chat conversation data — if you interact with Clever Chat, conversation content may be stored by the underlying AI platform
  • Email communications — if you subscribe to our newsletter or correspond with us

3. How We Use Your Information

  • Deliver and manage the services you have purchased or enquired about
  • Communicate about your project, account, or enquiry
  • Send our newsletter (opt-in only — unsubscribe any time)
  • Process payments and issue invoices
  • Improve our website, services, and content
  • Comply with legal obligations

4. Clever Chat — AI Sales Agent Service

  • Clever Chat is an AI-assisted chat experience. Responses may be AI-generated, human-guided, or a combination.
  • Conversation data is processed via third-party AI infrastructure. By engaging with the chat, you consent to this processing.
  • Do not share sensitive personal information (financial, medical, identity documents) through the chat.
  • If you are a Clever Chat client, you are responsible for disclosing AI-assisted chat to your own website visitors.

5. WordPress Website Builder Service

  • We collect business information you provide to configure and build your site.
  • Your OpenAI API key (if applicable) is your own — we do not store or access it beyond initial setup.

6. Consulting Services

  • We may access your existing platforms or accounts as required to deliver the service.
  • Access credentials shared with us are treated as strictly confidential and deleted upon project completion.
  • Project notes and deliverables may be retained for up to 12 months.

7. Sharing Your Information

We do not sell your personal information. We may share it with service providers (hosting, payments, email, AI infrastructure) solely to deliver our services, or where required by Australian law. Third-party providers include OpenAI, Google, Stripe, and managed WordPress hosting providers.

8. Cookies and Tracking

We use cookies for analytics (Google Analytics), preference memory, and chat functionality. You can disable cookies in your browser settings.

9. Data Storage and Security

Your data is stored on secure servers. We implement reasonable technical and organisational measures to protect it. In the event of a notifiable data breach, we will inform you and the OAIC as required.

10. How Long We Keep Your Data

  • Client project data — up to 12 months after project completion
  • Enquiry and contact data — up to 24 months
  • Newsletter subscribers — until you unsubscribe
  • Financial records — 7 years as required by law

11. Your Rights

Under the Australian Privacy Act, you have the right to access, correct, or request deletion of your personal information, and to opt out of marketing at any time. To exercise these rights or lodge a complaint: he***@*****ow.ai. You may also contact the OAIC at oaic.gov.au.

12. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

13. Links to Third-Party Sites

Our website contains links to third-party and affiliate sites. We are not responsible for their privacy practices.

14. Changes to This Policy

Material changes will be communicated via email. The updated policy will always be available at loudcow.ai/privacy-policy/.

15. Contact Us

Loud Cow AI — ABN 75 042 991 301
he***@*****ow.ai
loudcow.ai
Victoria, Australia